Challenges
Managing performance media for 200+ client brands across multiple platforms created operational complexity and inconsistent performance standards.
Solutions
Deployed Epsilo to create standardized workflows, unified client management, and automated performance optimization across all brands.
200+
brands managed
International brands powered through unified platform.
4.8x
operational efficiency
Streamlined workflows across all client operations.
60%
faster client onboarding
New brands launch campaigns within days, not weeks.
Non-linear
headcount scaling
Taking on more clients without proportional team growth.
Scaling e-commerce operations across 200+ brands
HH Galaxy, Taiwan's first TWSE-listed e-commerce solutions company, manages comprehensive operations for over 200 international brands. As the business scaled, managing performance media operations across this diverse portfolio became increasingly complex.
Each brand required customized strategies while maintaining operational consistency. The team needed a platform that could handle scale while preserving the flexibility to serve diverse client needs across multiple retail platforms.
Unified platform with client flexibility
The strategy focused on creating operational unity across all client brands while maintaining the ability to customize strategies per brand. HH Galaxy needed standardized processes that could be adapted to each client's specific requirements and market positioning.
Epsilo provided the unified platform where all client brands connected, giving HH Galaxy portfolio-level visibility and control while enabling brand-specific optimization and reporting for each client.
Portfolio-scale automation
All 200+ client brands were connected to Epsilo, immediately providing unified dashboards and portfolio-level insights. The team could now manage operations at scale while maintaining individual client attention through dedicated workspaces.
Automated workflows and templates reduced onboarding time for new clients by 60%. Standard operating procedures were encoded into the platform, ensuring consistent quality while enabling rapid scaling.
Enterprise-scale efficiency
Operational efficiency improved 4.8x as unified workflows eliminated redundant processes across client accounts. Client onboarding that previously took weeks now completes in days through automated setup and templated workflows.
The unified platform enabled HH Galaxy to take on more clients without proportionally increasing headcount, demonstrating how the right tools enable sustainable scaling in the e-commerce enablement business.
